Digs Student Accommodation

Support Available for you at Storthes Hall Park 14

• How can I report a maintenance issue?
• How do I keep my room safe?
• I am experiencing excessive noise from someone else on site - how can I let you know?
• How do I stay safe on a night out?
• Fire safety on site

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Getting to know Storthes Hall Park and our facilities 12

• Get to know your accommodation team
• Where is everything on site?
• Where do I shop?
• I want to use the gym, what do I need to do?
• How do I use the laundrette?

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General FAQ's 14

• Can I live with my friends?
• Can I smoke on site?
• Will my room be cleaned?
• Can I have guests stay over? Where do they park?
• Can I stay in the accommodation during university holiday time?

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Moving out of your accommodation 5

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I change the contract dates?
• I want to stay again next year – how can I rebook?

Getting to know Ashenhurst Houses and our facilities 10

• Getting to know your accommodation
• Where do I shop?
• Can I use the gym at Storthes Hall Park?
• How do I use the Laundrette?
• Can I use The Venue at Storthes Hall Park?

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Support available to you at Ashenhurst Houses 16

• How can I report a maintenance issue?
• How do I keep my room safe?
• Electrical Safety in your room
• I am experiencing excessive noise from someone else on site – how can I let you know?
• How do I stay safe when I am on a night out?

See all 16 articles

General FAQ's 14

• How will I know who I’m living with?
• Does a TV licence come already with the room?
• Can I smoke on site?
• Will my room be cleaned?
• Can I have guests? Where do they Park?

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Moving out of your accommodation 5

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I change the contract dates?
• I want to stay again next year – how can I rebook?

Arrival Information 8

• How will I know who I’m living with?
• What documents will I need to bring on my arrival?
• What is included in my bedroom?
• What is included in the apartment communal areas?
• What should I bring with me?

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FAQs 17

• Am I allowed to have guests stay over?
• Can I live with my friends?
• Can I park my car on site?
• Can I use multiple devices online?
• Do I have contents insurance? (Direct Lets)

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Departure Information 0

Maintenance FAQs 6

• How do I turn the heating down/up in my apartment?
• How do I turn the heating off in my apartment?
• How do the radiators in the apartment work?
• My TV is not showing any channels, how do I get the channels back?
• My freezer door won’t shut properly, what should I do?

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Arrival Information 5

• How will I know who I'm living with?
• What facilities are on site?
• What will I have already in my bedroom and kitchen?
• When is my first rent installment due? (International students)
• When is my first rent installment due? (UK/EU Students)

FAQs 14

• Can I use multiple devices online?
• Do I have contents insurance?
• Does a TV licence come already with the room?
• How often do inspections happen?
• I'm struggling to settle into my room, can I be moved?

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Departure Information 0