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Knowledge base
Storthes Hall Park, Huddersfield
Covid -19
9
What measures are currently in place at Storthes Hall Park?
What should I do if I receive a positive test result?
What should I do if I have symptoms of Covid-19?
How do I get a Covid-19 test?
I have been in contact with a positive case, do I need to self-isolate?
View all 9
Your Safety and Maintenance
8
How Do I Raise A Ticket On The Support Portal
How do I keep my room and belongings safe?
Electrical Safety In Your Room
How do I stay safe on a night out?
Fire Safety At Your Accommodation
View all 8
Your Wellbeing
8
I am experiencing excessive noise from someone else on site - how can I let you know?
I’m struggling and I am not sure University is for me, what do I do?
What additional support is available for my mental health?
I am not getting along with my flatmates – what can I do?
I am finding it difficult to make friends on site – what do you suggest?
View all 8
Getting to know Storthes Hall Park and our facilities
12
Get to know your accommodation team
Where is everything on site?
Are there any shopping facilities nearby?
Is there car parking available on site?
How do I use the gym?
View all 12
General FAQ's
10
Can I rebook with my friends?
Can I smoke on site?
Will my room and kitchen be cleaned?
Can I have guests stay over? Where do they park?
Can I stay in the accommodation during university holiday time?
View all 10
Moving In
12
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
What bills are included?
What do I need to bring?
View all 12
Moving Out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at Storthes Hall over the Summer?
I want to stay again next year – how can I rebook?
View all 6
Ashenhurst Houses, Huddersfield
Covid-19
9
What measures are currently in place at Ashenhurst Houses
What should I do if I receive a positive test result?
What should I do if I think I have symptoms of Covid 19?
Can I have visitors in my house?
How do I get a Covid-19 test?
View all 9
Your Safety and Maintenance
8
How do I raise a ticket on the support portal?
How do I keep my room and belongings safe?
Electrical Safety in your room
How do I stay safe on a night out?
Fire Safety On Site
View all 8
Your Wellbeing
7
I am experiencing excessive noise from someone else on site - how can I let you know?
I’m struggling and I am not sure University is for me, what do I do?
What additional support is available for my mental health?
I am not getting along with my housemates– what can I do?
I have moved in and want to cancel
View all 7
Getting to know Ashenhurst Houses and our facilities
9
Getting to know your accommodation team
Are there any shopping facilities nearby?
Can I use the gym at Storthes Hall Park?
How do I use the Laundrette?
Can I use The Venue at Storthes Hall Park?
View all 9
General FAQ's
10
Can I rebook with my friends?
Can I smoke on site?
Does a TV licence come already with the room?
Will my room and Communal areas be cleaned?
Can I have guests? Where do they Park?
View all 10
Moving In
13
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
What happens if there is a problem with my room?
Do you provide bedding?
View all 13
Moving Out
3
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
The Pinnacles, Sheffield
Covid-19
5
What support is available if I need to self-isolate?
If someone in my flat is self-isolating, how do we share a communal kitchen?
Will I be required to wear a face covering?
Where can I find more information about COVID?
What happens if I can’t get my visa?
What support is available?
7
How do I keep my room safe?
What do I do if I’m locked out?
I am worried about managing my finances
I need proof of address
I’m struggling with my mental wellbeing, is there any support available?
View all 7
Moving out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at The Pinnacles over the Summer?
I want to stay again next year – how can I rebook?
View all 6
FAQs
22
Am I allowed to have guests stay over?
Can I live with my friends?
Can I park my car on site?
How do I connect to the internet?
Can I use multiple devices online?
View all 22
Maintenance FAQs
7
How do I turn the heating down/up in my apartment?
My TV is not showing any channels, how do I get the channels back?
How do I defrost my freezer?
My light is flickering, how should I go about reporting it?
Heating -Towerstat Thermostat Manual
View all 7
Moving In FAQs
18
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
How do I find out who my flatmates are?
Can I move in with friends?
View all 18
Chambers 51, Wolverhampton
Covid-19
8
What should I do if I receive a positive test
Someone in my flat has Covid-19, what should I do?
What support is available if I need to self-isolate?
If someone in my flat is self-isolating, how do we share a communal kitchen?
Will I be required to wear a face covering?
View all 8
About Chambers 51
17
How will I make friends in the accommodation?
What facilities are on site?
Can I live with friends?
What will I have already in my bedroom and kitchen?
Do I have contents insurance?
View all 17
What support is available at Chambers 51
16
Can I cancel my accommodation contract?
I'm struggling to settle into my room, can I be moved?
I need proof of my address; can you provide me with this?
What do I do if I have a maintenance issue?
What should I do if I am experiencing excessive noise?
View all 16
Moving out
4
How do I rebook?
How do I check out of the accommodation?
How do I get back my deposit at the end of the contract?
Can I change the contract dates?
Moving in
18
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
How do I find out who my flatmates are?
Can I move in with friends?
View all 18
