Your safety and maintenance
Our support portal is our platform for letting us know all of your questions or issues, no matter how big or small. This portal is monitored 24 hours a day,...
Tue, 28 Mar, 2023 at 10:50 AM
We are really sorry that you have had an issue. We try really hard to keep everything working perfectly, however occasionally you may need our maintenance t...
Thu, 26 May, 2022 at 11:13 AM
Just like at home, your room will need some basic cleaning and looking after from time to time, to keep it looking its best. Here are some tips on maintaini...
Thu, 26 May, 2022 at 11:15 AM
As part of our maintenance work on site, we have annual checks of all of the fire safety equipment on site by our external contractor. We also carry out fir...
Tue, 23 Jan, 2024 at 4:43 PM
Our technicians will respond to any issues that you raise on our maintenance portal, so if you raise a ticket, expect to see us around! For most issues, we ...
Tue, 1 Aug, 2023 at 4:46 PM
We have two maintenance technicians, Paul and Anthony who you will see out and about on site carrying out routine works. They are all really friendly and an...
Tue, 23 Jan, 2024 at 4:44 PM
Storthes Hall Park is a non-smoking site, and you are not allowed to smoke or vape in any of our buildings. If you are caught smoking or vaping inside ...
Tue, 23 Jan, 2024 at 4:45 PM
Please do not tamper with any electrical work or items: If you see or suspect a fault with any of the electrical equipment provided, please report it on...
Tue, 23 Jan, 2024 at 4:46 PM
If you require first aid treatment, then please visit reception and our staff can advise you further. If you are not feeling up to visiting reception, the...
Thu, 26 May, 2022 at 11:22 AM
This is our accommodation policy for Non-Prescribed Drugs, Psychoactive Substances, Alcohol and any related antisocial behaviour. Purpose of the Drugs Pol...
Thu, 12 Sep, 2019 at 11:41 AM