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Storthes Hall Park, Huddersfield
Covid -19 Frequently Asked Questions
26
What is Coronavirus (Covid-19)?
What should I do if I think I have symptoms of Covid 19?
What should I do if someone in my flat has Covid-19 symptoms?
Where is my nearest Covid 19 test centre?
I have been in contact with someone outside of my flat who has Covid-19 symptoms or has tested positive for Covid-19 – what should I do?
See all 26 articles
Support Available for you at Storthes Hall Park
14
How can I report a maintenance issue?
How do I keep my room safe?
I am experiencing excessive noise from someone else on site - how can I let you know?
How do I stay safe on a night out?
Fire safety on site
See all 14 articles
Getting to know Storthes Hall Park and our facilities
12
Get to know your accommodation team
Where is everything on site?
Where do I shop?
I want to use the gym, what do I need to do?
How do I use the laundrette?
See all 12 articles
General FAQ's
14
Can I live with my friends?
Can I smoke on site?
Will my room be cleaned?
Can I have guests stay over? Where do they park?
Can I stay in the accommodation during university holiday time?
See all 14 articles
Moving out of your accommodation
5
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I change the contract dates?
I want to stay again next year – how can I rebook?
Ashenhurst Houses, Huddersfield
Covid-19 Frequently Asked Questions
26
What is Coronavirus (Covid-19)?
What should I do if I think I have symptoms of Covid 19?
What should I do if someone in my house has Covid-19 symptoms?
I have been told by NHS test and trace that someone I have been in close contact with has Covid-19 – what should I do?
Where is my nearest Covid 19 test centre?
See all 26 articles
Getting to know Ashenhurst Houses and our facilities
10
Getting to know your accommodation
Where do I shop?
Can I use the gym at Storthes Hall Park?
How do I use the Laundrette?
Can I use The Venue at Storthes Hall Park?
See all 10 articles
Support available to you at Ashenhurst Houses
16
How can I report a maintenance issue?
How do I keep my room safe?
Electrical Safety in your room
I am experiencing excessive noise from someone else on site – how can I let you know?
How do I stay safe when I am on a night out?
See all 16 articles
General FAQ's
14
How will I know who I’m living with?
Does a TV licence come already with the room?
Can I smoke on site?
Will my room be cleaned?
Can I have guests? Where do they Park?
See all 14 articles
Moving out of your accommodation
5
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I change the contract dates?
I want to stay again next year – how can I rebook?
The Pinnacles, Sheffield
Covid-19 Frequently Asked Questions
24
What is Coronavirus (Covid-19)?
What should I do if I think I have symptoms of Covid-19?
What should I do if someone in my flat has Covid-19 symptoms?
I have been in contact with someone outside of my flat who has Covid-19 symptoms or has tested positive for Covid-19, what should I do?
My flat mate has been contacted by NHS test and trace; do I need to do anything?
See all 24 articles
Arrival Information
8
How will I know who I’m living with?
What documents will I need to bring on my arrival?
What is included in my bedroom?
What is included in the apartment communal areas?
What should I bring with me?
See all 8 articles
FAQs
19
Am I allowed to have guests stay over?
Am I allowed to have guests stay over?
Can I live with my friends?
Can I park my car on site?
How do I connect to the internet?
See all 19 articles
Departure Information
0
Maintenance FAQs
6
How do I turn the heating down/up in my apartment?
How do I turn the heating off in my apartment?
How do the radiators in the apartment work?
My TV is not showing any channels, how do I get the channels back?
My freezer door won’t shut properly, what should I do?
See all 6 articles
Chambers 51, Wolverhampton
Covid19 Frequently Asked Questions
23
What is Coronavirus (Covid-19)?
What should I do if I think I have symptoms of Covid-19?
What should I do if someone in my flat has Covid-19 symptoms?
I have been told by NHS test and trace that someone I have been in close contact with has Covid-19 – what should I do?
My flat mate has been contacted by NHS test and trace; do I need to do anything?
See all 23 articles
Getting to Know Chambers 51
17
How will I make friends in the accommodation?
What facilities are on site?
Can I live with friends?
What will I have already in my bedroom and kitchen?
How do I make my rent payments and when is this due?
See all 17 articles
Support Avaliable At Chambers 51
14
Can I cancel my accommodation contract?
I'm struggling to settle into my room, can I be moved?
I need proof of my address; can you provide me with this?
What do I do if I have a maintenance issue?
What should I do if I am experiencing excessive noise?
See all 14 articles
Departure Information
4
How do I rebook?
How do I check out of the accommodation?
How do I get back my deposit at the end of the contract?
Can I change the contract dates?
