Digs Student Accommodation

Covid -19 10

• What measures are currently in place at Storthes Hall Park?
• What should I do if I receive a positive test result?
• What should I do if I have symptoms of Covid19?
• How do I get a Covid-19 test?
• I have been in contact with a positive case, do I need to self-isolate?

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Your Safety and Maintenance 8

• How Do I Raise A Ticket On The Support Portal
• How do I keep my room and belongings safe?
• Electrical Safety In Your Room
• How do I stay safe on a night out?
• Fire Safety At Your Accommodation

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Your Wellbeing 8

• I am experiencing excessive noise from someone else on site - how can I let you know?
• I’m struggling and I am not sure University is for me, what do I do?
• What additional support is available for my mental health?
• I am not getting along with my flatmates – what can I do?
• I am finding it difficult to make friends on site – what do you suggest?

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Getting to know Storthes Hall Park and our facilities 12

• Get to know your accommodation team
• Where is everything on site?
• Are there any shopping facilities nearby?
• Is there car parking available on site?
• How do I use the gym?

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General FAQ's 11

• Can I rebook with my friends?
• Can I smoke on site?
• Will my room and kitchen be cleaned?
• Can I have guests stay over? Where do they park?
• Can I stay in the accommodation during university holiday time?

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Moving In 12

• What is the check-in process?
• Can I move in early?
• Is there parking available during check-in?
• What bills are included?
• What do I need to bring?

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Moving Out 6

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I Stay At Storthes Hall Over The Summer?
• I want to stay again next year – how can I rebook?

See all 6 articles

Covid-19 9

• What measures are currently in place at Ashenhurst Houses
• What should I do if I receive a positive test result?
• What should I do if I think I have symptoms of Covid 19?
• I have been in contact with a positive case, do I need to self-isolate?
• Am I allowed visitors?

See all 9 articles

Your Safety and Maintenance 8

• How do I raise a ticket on the support portal?
• How do I keep my room and belongings safe?
• Electrical Safety in your room
• How do I stay safe on a night out?
• Fire Safety On Site

See all 8 articles

Your Wellbeing 7

• I am experiencing excessive noise from someone else on site - how can I let you know?
• I’m struggling and I am not sure University is for me, what do I do?
• What additional support is available for my mental health?
• I am not getting along with my housemates– what can I do?
• I have moved in and want to cancel

See all 7 articles

Getting to know Ashenhurst Houses and our facilities 9

• Getting to know your accommodation team
• Are there any shopping facilities nearby?
• Can I use the gym at Storthes Hall Park?
• How do I use the Laundrette?
• Can I use The Venue at Storthes Hall Park?

See all 9 articles

General FAQ's 10

• Can I rebook with my friends?
• Can I smoke on site?
• Does a TV licence come already with the room?
• Will my room and Communal areas be cleaned?
• Can I have guests? Where do they Park?

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Moving In 13

• What is the check-in process?
• Can I move in early?
• Is there parking available during check-in?
• What happens if there is a problem with my room?
• Do you provide bedding?

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Moving Out 6

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I Stay At Ashenhurst Over The Summer
• I want to stay again next year – how can I rebook?

See all 6 articles

Covid-19 Frequently Asked Questions 14

• What should I do if I receive a positive test result?
• My flat mate is self-isolating, how do we all share the communal kitchen?
• Will I be required to wear a face covering?
• Am I allowed visitors?
• I am not sure whether to book my accommodation for 2021/22, what do you suggest?

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Support available to you at The Pinnacles 7

• How do I keep my room safe?
• What do I do if I’m locked out?
• I am worried about managing my finances
• I need proof of address
• I’m struggling with my mental wellbeing, is there any support available?

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Departure Information 6

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I Stay At The Pinnacles Over The Summer?
• I want to stay again next year – how can I rebook?

See all 6 articles

FAQs 21

• Am I allowed to have guests stay over?
• Am I allowed to have guests stay over?
• Can I live with my friends?
• Can I park my car on site?
• How do I connect to the internet?

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Maintenance FAQs 5

• How do I turn the heating down/up in my apartment?
• My TV is not showing any channels, how do I get the channels back?
• How do I defrost my freezer?
• My light is flickering, how should I go about reporting it?
• Heating -Towerstat Thermostat Manual

Moving In FAQs 18

• What is the check-in process?
• Can I move in early?
• Is there parking available during check-in?
• How do I find out who my flatmates are?
• Can I move in with friends?

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Covid19 Frequently Asked Questions 16

• What Should I Do If I Received A Positive Test
• What should I do if someone in my flat has Covid-19 symptoms?
• What support is available if I need to self-isolate?
• If someone in my flat is self-isolating, how do we share a communal kitchen?
• Will I be required to wear a face covering?

See all 16 articles

Getting to Know Chambers 51 17

• How will I make friends in the accommodation?
• What facilities are on site?
• Can I live with friends?
• What will I have already in my bedroom and kitchen?
• How do I make my rent payments and when is this due?

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Support Avaliable At Chambers 51 16

• Can I cancel my accommodation contract?
• I'm struggling to settle into my room, can I be moved?
• I need proof of my address; can you provide me with this?
• What do I do if I have a maintenance issue?
• What should I do if I am experiencing excessive noise?

See all 16 articles

Departure Information 4

• How do I rebook?
• How do I check out of the accommodation?
• How do I get back my deposit at the end of the contract?
• Can I change the contract dates?

Moving In FAQs 18

• What is the check-in process?
• Can I move in early?
• Is there parking available during check-in?
• How do I find out who my flatmates are?
• Can I move in with friends?

See all 18 articles