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Knowledge base
Storthes Hall Park, Huddersfield
Covid -19
10
What measures are currently in place at Storthes Hall Park?
What should I do if I receive a positive test result?
What should I do if I have symptoms of Covid-19?
How do I get a Covid-19 test?
I have been in contact with a positive case, do I need to self-isolate?
See all 10 articles
Your Safety and Maintenance
8
How Do I Raise A Ticket On The Support Portal
How do I keep my room and belongings safe?
Electrical Safety In Your Room
How do I stay safe on a night out?
Fire Safety At Your Accommodation
See all 8 articles
Your Wellbeing
8
I am experiencing excessive noise from someone else on site - how can I let you know?
I’m struggling and I am not sure University is for me, what do I do?
What additional support is available for my mental health?
I am not getting along with my flatmates – what can I do?
I am finding it difficult to make friends on site – what do you suggest?
See all 8 articles
Getting to know Storthes Hall Park and our facilities
12
Get to know your accommodation team
Where is everything on site?
Are there any shopping facilities nearby?
Is there car parking available on site?
How do I use the gym?
See all 12 articles
General FAQ's
10
Can I rebook with my friends?
Can I smoke on site?
Will my room and kitchen be cleaned?
Can I have guests stay over? Where do they park?
Can I stay in the accommodation during university holiday time?
See all 10 articles
Moving In
12
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
What bills are included?
What do I need to bring?
See all 12 articles
Moving Out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at Storthes Hall over the Summer?
I want to stay again next year – how can I rebook?
See all 6 articles
Ashenhurst Houses, Huddersfield
Covid-19
8
What measures are currently in place at Ashenhurst Houses
What should I do if I receive a positive test result?
What should I do if I think I have symptoms of Covid 19?
Someone in my house has Covid-19, do I need to self-isolate?
Am I allowed visitors?
See all 8 articles
Your Safety and Maintenance
8
How do I raise a ticket on the support portal?
How do I keep my room and belongings safe?
Electrical Safety in your room
How do I stay safe on a night out?
Fire Safety On Site
See all 8 articles
Your Wellbeing
7
I am experiencing excessive noise from someone else on site - how can I let you know?
I’m struggling and I am not sure University is for me, what do I do?
What additional support is available for my mental health?
I am not getting along with my housemates– what can I do?
I have moved in and want to cancel
See all 7 articles
Getting to know Ashenhurst Houses and our facilities
9
Getting to know your accommodation team
Are there any shopping facilities nearby?
Can I use the gym at Storthes Hall Park?
How do I use the Laundrette?
Can I use The Venue at Storthes Hall Park?
See all 9 articles
General FAQ's
10
Can I rebook with my friends?
Can I smoke on site?
Does a TV licence come already with the room?
Will my room and Communal areas be cleaned?
Can I have guests? Where do they Park?
See all 10 articles
Moving In
13
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
What happens if there is a problem with my room?
Do you provide bedding?
See all 13 articles
Moving Out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at Ashenhurst over he Summer
I want to stay again next year – how can I rebook?
See all 6 articles
The Pinnacles, Sheffield
Covid-19
8
What should I do if I receive a positive test result?
My flat mate is self-isolating, how do we all share the communal kitchen?
Will I be required to wear a face covering?
Am I allowed visitors?
Where can I find more information?
See all 8 articles
What support is available?
7
How do I keep my room safe?
What do I do if I’m locked out?
I am worried about managing my finances
I need proof of address
I’m struggling with my mental wellbeing, is there any support available?
See all 7 articles
Moving out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at The Pinnacles over the Summer?
I want to stay again next year – how can I rebook?
See all 6 articles
FAQs
20
Am I allowed to have guests stay over?
Can I live with my friends?
Can I park my car on site?
How do I connect to the internet?
Can I use multiple devices online?
See all 20 articles
Maintenance FAQs
7
How do I turn the heating down/up in my apartment?
My TV is not showing any channels, how do I get the channels back?
How do I defrost my freezer?
My light is flickering, how should I go about reporting it?
Heating -Towerstat Thermostat Manual
See all 7 articles
Moving In FAQs
18
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
How do I find out who my flatmates are?
Can I move in with friends?
See all 18 articles
Chambers 51, Wolverhampton
Covid-19
8
What should I do if I receive a positive test
Someone in my flat has Covid-19, what should I do?
What support is available if I need to self-isolate?
If someone in my flat is self-isolating, how do we share a communal kitchen?
Will I be required to wear a face covering?
See all 8 articles
About Chambers 51
16
How will I make friends in the accommodation?
What facilities are on site?
Can I live with friends?
What will I have already in my bedroom and kitchen?
Do I have contents insurance?
See all 16 articles
What support is available at Chambers 51
16
Can I cancel my accommodation contract?
I'm struggling to settle into my room, can I be moved?
I need proof of my address; can you provide me with this?
What do I do if I have a maintenance issue?
What should I do if I am experiencing excessive noise?
See all 16 articles
Moving out
4
How do I rebook?
How do I check out of the accommodation?
How do I get back my deposit at the end of the contract?
Can I change the contract dates?
Moving in
18
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
How do I find out who my flatmates are?
Can I move in with friends?
See all 18 articles
