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Knowledge base
Storthes Hall Park, Huddersfield
Moving In And Getting To Know Your Home
17
Your DIGS Accommodation Team
What Do I Need To Do Before Arrival
Will my room and kitchen be cleaned?
What Do I Need To Bring With Me To Check In
When Can I Check In?
View all 17
Your DIGS Life
20
Shopping
Using The Gym And Fitness Classes
Car Parking
The Laundrette
Can I stay in the accommodation during university holiday time?
View all 20
Your Safety and Maintenance
15
How Do I Let You Know I Have An Issue
How Soon Will You Fix My Issue?
How Do I Look After My Room
Fire Safety And Fire Alarm Testing
How Will I Know When A Member Of Staff Or Maintenance Are Entering My Flat?
View all 15
Support And Your Wellbeing
10
What Support Is Available For Me?
What Is DIG Deep?
I Want To Move To A Different Flat
I'm Not Sure University Is For Me
I'm Having Issues In My Flat
View all 10
International Students
13
Travelling to Storthes Hall Park for the first time
What time can I arrive?
Healthcare
How to set up a UK mobile phone
Shopping
View all 13
Moving Out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at Storthes Hall over the Summer?
I want to stay again next year – how can I rebook?
View all 6
Ashenhurst Houses, Huddersfield
Covid-19
9
What measures are currently in place at Ashenhurst Houses
What should I do if I receive a positive test result?
What should I do if I think I have symptoms of Covid 19?
Can I have visitors in my house?
How do I get a Covid-19 test?
View all 9
Your Safety and Maintenance
8
How do I raise a ticket on the support portal?
How do I keep my room and belongings safe?
Electrical Safety in your room
How do I stay safe on a night out?
Fire Safety On Site
View all 8
Your Wellbeing
7
I am experiencing excessive noise from someone else on site - how can I let you know?
I’m struggling and I am not sure University is for me, what do I do?
What additional support is available for my mental health?
I am not getting along with my housemates– what can I do?
I have moved in and want to cancel
View all 7
Getting to know Ashenhurst Houses and our facilities
9
Getting to know your accommodation team
Are there any shopping facilities nearby?
Can I use the gym at Storthes Hall Park?
How do I use the Laundrette?
Can I use The Venue at Storthes Hall Park?
View all 9
General FAQ's
10
Can I rebook with my friends?
Can I smoke on site?
Does a TV licence come already with the room?
Will my room and Communal areas be cleaned?
Can I have guests? Where do they Park?
View all 10
Moving In
13
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
What happens if there is a problem with my room?
Do you provide bedding?
View all 13
Moving Out
3
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
The Pinnacles, Sheffield
Covid-19
5
What support is available if I need to self-isolate?
If someone in my flat is self-isolating, how do we share a communal kitchen?
Will I be required to wear a face covering?
Where can I find more information about COVID?
What happens if I can’t get my visa?
What support is available?
8
How do I keep my room safe?
What do I do if I’m locked out?
I am worried about managing my finances
I need proof of address
Is there any support available if I'm struggling with my wellbeing?
View all 8
Moving out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at The Pinnacles over the Summer?
I want to stay again next year – how can I rebook?
View all 6
FAQs
26
Am I allowed to have guests stay over?
Can I live with my friends?
Can I park my car on site?
How do I connect to the internet?
Can I use multiple devices online?
View all 26
Maintenance FAQs
8
How do I turn the heating down/up in my apartment?
My TV is not showing any channels, how do I get the channels back?
How do I defrost my freezer?
My light is flickering, how should I go about reporting it?
Heating -Towerstat Thermostat Manual
View all 8
Moving In FAQs
20
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
How do I find out who my flatmates are?
Can I move in with friends?
View all 20
Chambers 51, Wolverhampton
Covid-19
8
What should I do if I receive a positive test
Someone in my flat has Covid-19, what should I do?
What support is available if I need to self-isolate?
If someone in my flat is self-isolating, how do we share a communal kitchen?
Will I be required to wear a face covering?
View all 8
About Chambers 51
17
How will I make friends in the accommodation?
What facilities are on site?
Can I live with friends?
What will I have already in my bedroom and kitchen?
Do I have contents insurance?
View all 17
What support is available at Chambers 51
16
Can I cancel my accommodation contract?
I'm struggling to settle into my room, can I be moved?
I need proof of my address; can you provide me with this?
What do I do if I have a maintenance issue?
What should I do if I am experiencing excessive noise?
View all 16
Moving out
4
How do I rebook?
How do I check out of the accommodation?
How do I get back my deposit at the end of the contract?
Can I change the contract dates?
Moving in
18
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
How do I find out who my flatmates are?
Can I move in with friends?
View all 18
