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The Pinnacles, Sheffield
Covid-19
5
What support is available if I need to self-isolate?
If someone in my flat is self-isolating, how do we share a communal kitchen?
Will I be required to wear a face covering?
Where can I find more information about COVID?
What happens if I can’t get my visa?
What support is available?
7
How do I keep my room safe?
What do I do if I’m locked out?
I am worried about managing my finances
I need proof of address
I’m struggling with my mental wellbeing, is there any support available?
View all 7
Moving out
6
How do I check out of the accommodation?
How do I get my deposit money back at the end of my contract?
How much will any damages and cleaning of my room cost when I have left?
Can I stay at The Pinnacles over the Summer?
I want to stay again next year – how can I rebook?
View all 6
FAQs
22
Am I allowed to have guests stay over?
Can I live with my friends?
Can I park my car on site?
How do I connect to the internet?
Can I use multiple devices online?
View all 22
Maintenance FAQs
7
How do I turn the heating down/up in my apartment?
My TV is not showing any channels, how do I get the channels back?
How do I defrost my freezer?
My light is flickering, how should I go about reporting it?
Heating -Towerstat Thermostat Manual
View all 7
Moving In FAQs
18
What is the check-in process?
Can I move in early?
Is there parking available during check-in?
How do I find out who my flatmates are?
Can I move in with friends?
View all 18
