Digs Student Accommodation

Covid-19 Frequently Asked Questions 22

• What is Coronavirus (Covid-19)?
• My flat mate has been told to self-isolate through NHS Test and Trace, do I need to self-isolate?
• I feel really isolated and down – what do I do?
• What should I do if I develop symptoms?
• I am worried about my symptoms, what should I do?

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Support available to you at The Pinnacles 7

• How do I keep my room safe?
• What do I do if I’m locked out?
• I am worried about managing my finances
• I need proof of address
• I’m struggling with my mental wellbeing, is there any support available?

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Arrival Information 8

• How will I know who I’m living with?
• What documents will I need to bring on my arrival?
• What is included in my bedroom?
• What is included in the apartment communal areas?
• What should I bring with me?

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Departure Information 6

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I Stay At The Pinnacles Over The Summer?
• I want to stay again next year – how can I rebook?

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FAQs 21

• Am I allowed to have guests stay over?
• Am I allowed to have guests stay over?
• Can I live with my friends?
• Can I park my car on site?
• How do I connect to the internet?

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Maintenance FAQs 5

• How do I turn the heating down/up in my apartment?
• My TV is not showing any channels, how do I get the channels back?
• My freezer door won’t shut properly, what should I do?
• My light is flickering, how should I go about reporting it?
• Heating -Towerstat Thermostat Manual