Wellbeing, safety & support
We're sorry to hear that you are struggling to settle into your flat. Living in university halls can be a stressful transition as you will be movi...
Thu, 1 Sep, 2022 at 1:37 PM
We are sad to hear that you are considering leaving us. If there is anything that we can do to help you enjoy your stay, please let us know. If you do deci...
Tue, 12 Sep, 2023 at 4:30 PM
If you are experiencing issues with excessive noise, please report it via our support portal or call us on 0114 275 4659 at the time of the incident so tha...
Tue, 12 Sep, 2023 at 4:30 PM
If you require first aid treatment then please come to reception and our staff can advise you further. If you are not feeling up to coming into reception t...
Thu, 1 Sep, 2022 at 1:42 PM
If you forget your key and lock yourself out, please don't panic, just head to reception and let them know. If reception is closed, please call 0114 27...
Thu, 1 Sep, 2022 at 1:51 PM
It’s important that you keep yourself safe on nights out and whilst out and about. Here are some tips: Make sure your phone is fully charged. Avoid walki...
Tue, 12 Sep, 2023 at 4:30 PM
When you moved in with us you will have been provided with a key for your apartment door and room & a fob. When you leave your room, if only for a ...
Thu, 11 Mar, 2021 at 4:37 PM
If you are experiencing financial difficulties and are struggling to meet rental payments, please let us know asap at [email protected]. We may ...
Tue, 12 Sep, 2023 at 4:31 PM
We are sorry to hear that you are finding uni life difficult, we know that it is a lot to adapt to and can be really stressful! We would just urge if you ar...
Tue, 19 Sep, 2023 at 2:02 PM
Although we will be very sad to see you go, we understand that sometimes circumstances change. Our cancellation terms can be found within section 6 of yo...
Thu, 1 Sep, 2022 at 1:59 PM