Your safety and maintenance

How Do I Let You Know I Have An Issue
Our support portal is our platform for letting us know all of your questions or issues, no matter how big or small. This portal is monitored 24 hours a day,...
Tue, 28 Mar, 2023 at 10:50 AM
How Soon Will You Fix My Issue?
We are really sorry that you have had an issue. We try really hard to keep everything working perfectly, however occasionally you may need our maintenance t...
Thu, 26 May, 2022 at 11:13 AM
How Do I Look After My Room
Just like at home, your room will need some basic cleaning and looking after from time to time, to keep it looking its best. Here are some tips on maintaini...
Thu, 26 May, 2022 at 11:15 AM
Fire Safety And Fire Alarm Testing
As part of our maintenance work on site, we have annual checks of all of the fire safety equipment on site by our external contractor. We also carry out fir...
Tue, 23 Jan, 2024 at 4:43 PM
How Will I Know When A Member Of Staff Or Maintenance Are Entering My Flat?
Our technicians will respond to any issues that you raise on our maintenance portal, so if you raise a ticket, expect to see us around! For most issues, we ...
Tue, 1 Aug, 2023 at 4:46 PM
Can I smoke or vape on site?
Storthes Hall Park is a non-smoking site, and you are not allowed to smoke or vape in any of our buildings.  If you are caught smoking or vaping inside ...
Tue, 23 Jan, 2024 at 4:45 PM
Electrical Safety In Your Room
Please do not tamper with any electrical work or items: If you see or suspect a fault with any of the electrical equipment provided, please report it on...
Tue, 23 Jan, 2024 at 4:46 PM
What do I do if I require First Aid?
If you require first aid treatment, then please visit reception and our staff can advise you further. If you are not feeling up to visiting reception, the...
Thu, 26 May, 2022 at 11:22 AM
DIGS Non-Prescribed Drugs and Alcohol Policy
This is our accommodation policy for Non-Prescribed Drugs, Psychoactive Substances, Alcohol and any related antisocial behaviour. Purpose of the Drugs Pol...
Thu, 12 Sep, 2019 at 11:41 AM
How Do I Keep My Room And Belongings Safe?
We are very proud that Storthes Hall Park is a very safe site, and that we have a student community. You have a lockable block door, code that only you and ...
Tue, 24 May, 2022 at 1:22 PM