Support available to you at The Pinnacles

How do I keep my room safe?
When you moved in with us you will have been provided with a key for your apartment door and room & a fob.   When you leave your room, if only for a ...
Thu, 11 Mar, 2021 at 4:37 PM
What do I do if I’m locked out?
In the event you leave your key and lock yourself out, do not panic. Just head over to reception and inform the staff there. Someone from the reception team...
Thu, 11 Mar, 2021 at 4:40 PM
I am worried about managing my finances
We would advise you organise your finances before fresher's week. This may seem like the least exciting task in preparing for university, but it's...
Thu, 11 Mar, 2021 at 4:47 PM
I need proof of address
No problem! We know that you may well need this for the bits you will need to do whilst you are staying with us – just pop into the accommodation office and...
Thu, 11 Mar, 2021 at 4:52 PM
I’m struggling with my mental wellbeing, is there any support available?
We are sorry to hear that you are finding uni life difficult, we know that it is a lot to adapt to and can be really stressful! We would just urge if you ar...
Mon, 29 Mar, 2021 at 12:12 PM
I have moved in and want to cancel
We are really sad you are considering leaving us! If there is anything we can do to help you please let us know – we would be more than happy to help. I...
Fri, 26 Mar, 2021 at 12:26 PM
I would like to move to a different flat
This is fine, we want you to be as happy as possible on site, and if you would feel more comfortable in another flat please just drop into the accommodation...
Fri, 26 Mar, 2021 at 12:27 PM