Covid19 Frequently Asked Questions

What Should I Do If I Received A Positive Test
If you do receive a positive test result, then you should notify us immediately by raising a ticket at support.digstudent.co.uk. You should notify your flat...
Wed, 16 Dec, 2020 at 1:50 PM
What should I do if someone in my flat has Covid-19 symptoms?
If someone in your flat has Covid-19 symptoms, please try not to panic. Get in touch with us at support@digstudent.co.uk so that we are aware and can suppor...
Wed, 16 Dec, 2020 at 1:51 PM
What support is available if I need to self-isolate?
If you receive a positive test result, receive a text from Test & Trace or are experiencing symptoms then please let us know as soon as possible so that...
Fri, 25 Jun, 2021 at 7:18 PM
If someone in my flat is self-isolating, how do we share a communal kitchen?
During the isolation period, please ensure that social distancing is in place and that the communal kitchen is sanitised before and after use. We would also...
Fri, 25 Jun, 2021 at 7:19 PM
Will I be required to wear a face covering?
You will be required to wear a face covering in all public settings, essentially this is all areas outside of our flat. You will not need to wear a face cov...
Fri, 25 Jun, 2021 at 7:20 PM
Am I allowed visitors?
Visitors are currently allowed but this is subject to change in line with government guidelines. We would advise that you speak to your flatmates before dec...
Fri, 25 Jun, 2021 at 7:21 PM
What safety measures are in place?
Each of our accommodations have safety measures in place to keep students and staff safe. These include:   Deep cleaning of student flats and blocks befo...
Fri, 25 Jun, 2021 at 7:23 PM
What facilities and services will be available?
Our facilities and services are open in line with government guidance. Regardless of the restrictions in place, you will have access to a friendly on-site t...
Fri, 25 Jun, 2021 at 7:23 PM
I am not sure whether to book my accommodation for 2021/22, what do you suggest?
We completely understand the hesitations to book student accommodation in current times. If you are confident which universities are your first and second c...
Fri, 25 Jun, 2021 at 7:24 PM
What services will be available in my accommodation following the National Lockdown
Please do not worry, your accommodation will remain open, and we will still be here to provide support and services throughout the lockdown.  Reception...
Wed, 31 Mar, 2021 at 12:39 PM