Covid19 Frequently Asked Questions

What is Coronavirus (Covid-19)?
The main symptoms of coronavirus are: •    a high temperature - this means you feel hot to touch on your chest or back.  •    a new continuous cough - thi...
Sun, 29 Nov, 2020 at 2:16 PM
What should I do if I think I have symptoms of Covid-19?
If you think you may have the symptoms of Covid-19 (a new continuous cough, high temperature or a change in taste and smell) you should: contact us at sup...
Wed, 16 Dec, 2020 at 1:50 PM
What Should I Do If I Received A Positive Test
If you do receive a positive test result, then you should notify us immediately by raising a ticket at support.digstudent.co.uk. You should notify your flat...
Wed, 16 Dec, 2020 at 1:50 PM
What should I do if someone in my flat has Covid-19 symptoms?
If someone in your flat has Covid-19 symptoms, please try not to panic. Get in touch with us at support@digstudent.co.uk so that we are aware and can suppor...
Wed, 16 Dec, 2020 at 1:51 PM
I am worried about my symptoms, what should I do?
 If you are worried about your symptoms, please call 111. 
Sun, 29 Nov, 2020 at 2:40 PM
I feel really isolated and down – what do I do?
We are very sorry to hear that you are feeling down. This year has been filled with uncertainty and change and the first thing to remember is that it is oka...
Fri, 2 Oct, 2020 at 9:54 AM
What support is available for students who need to self-isolate?
If you need to self-isolate, then we will provide you with all the essential services. This includes accessing food deliveries, waste removal, laundry suppo...
Sun, 29 Nov, 2020 at 2:33 PM
My flat mate has been told to self-isolate through NHS Test and Trace, do I need to self-isolate?
If your flat mate has been told to self-isolate through NHS Test and Trace, then they will need to self-isolate for the number of days shown on the app....
Sun, 29 Nov, 2020 at 2:34 PM
My flat mate is self-isolating, how do we all share the communal kitchen?
If your flat mate is self-isolating, then we would suggest that you create a group chat so that you can check when others are using the kitchen. You will a...
Sun, 29 Nov, 2020 at 2:34 PM
I am worried about my flat mate who is self-isolating, what should I do?
If you are worried about your flat mate, you should raise a ticket at support.digstudent.co.uk. We will then carry out a welfare check to make sure that the...
Sun, 29 Nov, 2020 at 2:35 PM