Covid-19 Frequently Asked Questions

What should I do if I receive a positive test result?
If you do receive a positive test result, then you should notify us immediately by emailing You should notify your flat mates...
Sun, 29 Nov, 2020 at 1:38 PM
My flat mate is self-isolating, how do we all share the communal kitchen?
During the isolation period, please ensure that social distancing is in place and that the communal kitchen is sanitised before and after use. We would also...
Fri, 25 Jun, 2021 at 7:00 PM
Will I be required to wear a face covering?
You will be required to wear a face covering in all public settings, essentially this is all areas outside of our flat. You will not need to wear a face cov...
Fri, 25 Jun, 2021 at 7:02 PM
Am I allowed visitors?
  Visitors are currently allowed but this is subject to change in line with government guidelines. We would advise that you speak to your flatmates before ...
Fri, 25 Jun, 2021 at 7:04 PM
I am not sure whether to book my accommodation for 2021/22, what do you suggest?
We completely understand the hesitations to book student accommodation in current times. If you are confident which universities are your first and second c...
Fri, 25 Jun, 2021 at 7:06 PM
Where can I find more information?
For more information about coronavirus, its symptoms, how to avoid catching it and what to do if you have it, please visit the NHS website. If you’re worrie...
Sun, 29 Nov, 2020 at 1:27 PM
What safety measures are in place?
Each of our accommodations have safety measures in place to keep students and staff safe. These include:   Deep cleaning of student flats and blocks befo...
Fri, 25 Jun, 2021 at 7:08 PM
I am travelling from a country on the Amber List/Red List, what support is available?
If you are travelling from a country on the Amber List or Red List, then we may be able to support you.   Our Early Arrival policy allows students travell...
Fri, 25 Jun, 2021 at 7:10 PM
What happens if I can’t get my visa?
If you can’t obtain a visa, then you will be released from your contract under our Covid Booking Pledge. However, you will need to send the details and proo...
Fri, 25 Jun, 2021 at 7:11 PM
Will I need to socially distance from people in my flat?
  Each flat will form a household, so you do not need to self-isolate from your flatmates.      
Fri, 25 Jun, 2021 at 7:12 PM