Covid-19 Frequently Asked Questions

What is Coronavirus (Covid-19)?
COVID-19 is an illness that affects the lungs and airways. The most common symptoms include a high temperature, new continuous cough or a loss of, or change...
Thu, 30 Jul, 2020 at 7:52 AM
What should I do if I think I have symptoms of Covid 19?
If you think you may have the symptoms of Covid 19 (a new continuous cough, high temperature or a change in taste and smell) please contact us on our suppor...
Tue, 13 Oct, 2020 at 1:34 PM
What should I do if someone in my house has Covid-19 symptoms?
If someone in your house has Covid-19 symptoms, please try not to panic. Get in touch with us on our support portal http://support.digstudent.co.uk/support/...
Tue, 13 Oct, 2020 at 1:35 PM
I have been told by NHS test and trace that someone I have been in close contact with has Covid-19 – what should I do?
If you have been contacted by NHS Test and Trace, you will need to self-isolate. Please contact us on the support portal http://support.digstudent.co.uk/sup...
Tue, 13 Oct, 2020 at 1:36 PM
Where is my nearest Covid 19 test centre?
Should you require a test, you can order a test online at www.gov.uk/get-coronavirus-test  or by visiting a local testing centre. For your information, the ...
Fri, 2 Oct, 2020 at 6:17 PM
My house mate has been contacted by NHS test and trace; do I need to do anything?
If your flat mate has been contacted by NHS Test and Trace then they will need to self-isolate for 14 days, however you do not need to do anything. If y...
Fri, 2 Oct, 2020 at 6:21 PM
I have been in contact with someone outside of my flat who has Covid-19 symptoms or has tested positive for Covid-19 – what should I do?
If you have not received communications from NHS Test and Trace or are not showing any symptoms, then you do not need to self-isolate.  If you have been...
Fri, 2 Oct, 2020 at 6:19 PM
What is NHS Test and Trace
The NHS Test and Trace service ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus....
Fri, 2 Oct, 2020 at 6:20 PM
How Do I Raise A Ticket On The Support Portal?
If you are currently self isolating and need assistance or if you want to let us know that you need to self isolate, please raise a ticket on the support po...
Tue, 13 Oct, 2020 at 3:55 PM
What should I do if I am travelling from a country that requires self-isolation?
If you are travelling from a country outside of the UK, then you will be required to self-isolate for 14 days unless you are from one of the countries on th...
Fri, 2 Oct, 2020 at 6:18 PM