Covid-19 Frequently Asked Questions

What is Coronavirus (Covid-19)?
The main symptoms of coronavirus are: •    a high temperature - this means you feel hot to touch on your chest or back.  •    a new continuous cough - thi...
Sun, 29 Nov, 2020 at 12:39 PM
What should I do if I receive a positive test result?
If you do receive a positive test result, then you should follow the steps below:  Let the DIGS Team know - raise a ticket at http://support.digstudent.co...
Wed, 16 Dec, 2020 at 10:31 AM
What support is available for students who need to self-isolate?
If you need to self-isolate, then we will provide you with all the essential services. This includes accessing food and parcel deliveries, waste removal, la...
Sun, 29 Nov, 2020 at 1:06 PM
What should I do if I think I have symptoms of Covid 19?
If you think you may have the symptoms of Covid 19 (a new continuous cough, high temperature or a change in taste and smell) please follow the steps below: ...
Wed, 16 Dec, 2020 at 10:32 AM
I am worried about my flat mate who is self-isolating, what should I do?
If you are worried about your flat mate, you should raise a ticket at support.digstudent.co.uk. We will then carry out a welfare check to make sure that the...
Sun, 29 Nov, 2020 at 1:09 PM
My house mate is self-isolating, how do we all share the communal kitchen?
If your house mate is self-isolating, then we would suggest that you create a group chat so that you can check when others are using the kitchen. You will a...
Sun, 29 Nov, 2020 at 1:03 PM
What should I do if someone in my house has Covid-19 symptoms?
If someone in your house has Covid-19 symptoms, please try not to panic. Get in touch with us by raising a ticket on our support portal http://support.digst...
Wed, 16 Dec, 2020 at 10:39 AM
I have been told by NHS test and trace that someone I have been in close contact with has Covid-19 – what should I do?
If you have been contacted by NHS Test and Trace, you will need to self-isolate. Please contact us by raising a ticket at http://support.digstudent.co.uk/su...
Sun, 29 Nov, 2020 at 1:20 PM
Where is my nearest Covid 19 test centre?
Should you require a test, you can order a test online at www.gov.uk/get-coronavirus-test  or by visiting a local testing centre. For your information, the ...
Fri, 2 Oct, 2020 at 6:17 PM
My flat mate has been told to self-isolate through NHS Test and Trace, do I need to self-isolate?
If your flat mate has been told to self-isolate through NHS Test and Trace, then they will need to self-isolate for the number of days shown on the app. You...
Sun, 29 Nov, 2020 at 1:21 PM