General FAQ's

Can I rebook with my friends?
 Of course! If you would like to share with specific friends, then just put each other’s names in the notes section of your application. If you are bri...
Sat, 21 Aug, 2021 at 11:52 PM
Can I smoke on site?
Ashenhurst Houses is a non-smoking site, and you are not allowed to smoke in any of our buildings. If you are caught smoking inside any area of the building...
Sat, 21 Aug, 2021 at 11:53 PM
Does a TV licence come already with the room?
Unfortunately, TV licenses are not provided and if you would like to watch live TV then you need to provide your own. A colour TV Licence costs £154.50 a y...
Sat, 21 Aug, 2021 at 11:59 PM
Will my room and Communal areas be cleaned?
The cleanliness of your room is your responsibility and the communal areas inside your flat should be a joint contribution.  We provide you with all of ...
Sat, 21 Aug, 2021 at 11:54 PM
Can I have guests? Where do they Park?
This is your home, and you are more than welcome to bring your friends to visit -you can have a guest overnight up to 3 nights per week. Please make sure yo...
Sat, 21 Aug, 2021 at 11:55 PM
Can I stay in the accommodation during university holiday time?
Of course. This is your home for the duration of your tenancy, so we won’t ask you to leave or move your belongings out over the holidays. If you are stayin...
Sat, 21 Aug, 2021 at 11:56 PM
Gas Safety
A landlord’s gas safety certificate is a legal requirement which proves our gas appliances have been checked by a qualified gas safety engineer within the l...
Tue, 4 Feb, 2020 at 11:05 AM
I am not sure if I am taking a placement year - should I rebook?
 Don't worry - we have a placement policy in place to protect you if you are unsure whether you are taking a placement year. This means that if your pl...
Sat, 21 Aug, 2021 at 11:57 PM
I am not sure whether I should rebook my accommodation for next year in case I do not get the grades I need?
Try not to worry, you can rebook and be protected with our No Place No Pay policy. This means that if you do not get the results that you need then you will...
Sat, 21 Aug, 2021 at 11:58 PM
When are my rent payments?
All UK and EU tenants are required to pay £150 of their rent after A level results have been released. The exact payment date can be found on your portal. T...
Sat, 21 Aug, 2021 at 11:59 PM