FAQs

I am finding it difficult to settle into my room, can I be moved?
We're sorry to hear that you are struggling to settle into your accommodation. Before considering a room move we invite you to come and speak to the ...
Tue, 9 Aug, 2016 at 3:21 PM
I need proof of my address; can you provide me with this?
Yes, please request a proof of address letter from the accommodation team. You can put your request in via email or in person at the accommodation office,...
Tue, 9 Aug, 2016 at 1:46 PM
I'm thinking of leaving the Pinnacles, can I cancel my room?
Although we will be very sad to see you go, we understand that sometimes circumstances change. Our cancellation terms are as follows: You...
Thu, 1 Sep, 2016 at 4:43 PM
Is smoking permitted on site?
Yes, smoking is permitted within the designated smoking areas outside of the blocks. Smoking within the buildings is strictly prohibited, if evidenc...
Tue, 9 Aug, 2016 at 4:45 PM
What do I do if I have a maintenance issue?
We understand that from time to time not everything works as it should but don't panic, we have our own on site maintenance team to help ensure a...
Thu, 1 Sep, 2016 at 4:44 PM
What do I do if I have to make a complaint about noise?
If you experience excessive noise at any time, then please inform our staff either in person or via telephone on 0114 275 4659. The Pinnacles office tel...
Fri, 26 Aug, 2016 at 4:49 PM
What do I do if I’m locked out of my room?
In the unfortunate event you forget your keys and lock yourself out, simply inform the accommodation team at reception. You will be asked to complete th...
Fri, 26 Aug, 2016 at 4:27 PM
What do I do if I require first aid?
If you require first aid treatment then please come to reception and our staff can advise you further. If you are not feeling up to coming into receptio...
Fri, 26 Aug, 2016 at 4:58 PM
What shopping facilities are nearby?
The city centre is within a 10 minute walk of the Pinnacles and has enough shops to meet your every need. The main shopping streets are Fargate, ...
Tue, 6 Sep, 2016 at 11:06 AM
I am experiencing financial difficulties, what support is available?
For anyone experiencing financial difficulties, the government have granted financial support to universities to help students facing hardship. We have been...
Mon, 1 Mar, 2021 at 4:13 PM