You will need to update your refund details to enable us to refund your deposit via the electronic banking system. Failure to complete this step on will result in a delay of your deposit being returned to you!


To provide your refund details please follow the steps below:


1. Log onto your online DIGS Account 

2. Complete your refund account details, if you don’t hold a UK bank account, please

    provide us with your IBAN/Swift code (you may incur charges for international transfers)

3. Please ensure that the correct account holder details is provided.


Deposits will be returned to the account provided within 10 working days of the contract end date. You will be able to view any charges that have been added to your account from the checkout through your online  DIGS Account


For reference once all your departure information and findings are processed you should receive an email from us confirming the return of your deposit. This will give you chance to view any charges we feel appropriate after completing your checkout and give you a chance to appeal should you not agree with. You can find further information on how to appeal deposit charges here.


If you are re-booking with us your deposit will roll over to next year minus any charges unless you request otherwise. You will be required to top up your deposit to £100 prior to moving back into the property in September