If you think you may have the symptoms of Covid 19 (a new continuous cough, high temperature or a change in taste and smell) please contact us on our support portal http://support.digstudent.co.uk/support/home. It is vital that you do this so that we can offer you the support that you need and so that we can protect staff and students who may be vulnerable or at risk. If you are unsure how to raise a ticket on the support portal you can find more information here


If you have symptoms of Coronavirus then it is important that you arrange a test to determine whether or not you have the virus. You can request a test here. You  and your flat mates must self-isolate for 14 days after a positive test, or until you get a negative test result. 


If your flat mate has tested positive the whole house must self isolate even if your test results are negative. 

You must not leave your house during this time for any reason other than emergencies. This includes visiting reception, university, the shops, or any other place outside of your flat. Once you have notified us that you are self-isolating, we will be able to support you with:


  • Getting food deliveries to your room
  • Collection of parcels
  • Laundry support
  • Bin refuse disposal – please double bag it.


You can use the shared areas within your flat but please try to use these spaces when no one else is present to avoid face to face contact. You will also need to thoroughly sanitise the areas after use, including the bathrooms and WCs. We would recommend that you create a house group chat to help organise this.  


After you have notified your site team, we would recommend that you let your house mates know that you are self-isolating. We will also send your house mates an email in case you have not had the opportunity to let them know.

Contact the university and inform them of the situation, the university can support you as long as they are made aware. You can report this to them here https://www.hud.ac.uk/important-update/ 


Finally – try not to panic! For most people Coronavirus is just a mild illness, and whilst we can appreciate that it is worrying and that it will be difficult to stay in your room for 2 weeks, we will be here to support you every step of the way. If you are worried that your symptoms are getting worse then please call 111 or use the online Coronavirus service


If you are feeling anxious during self-isolation, then please get in touch with us so that we can signpost you to the necessary support services.