We can confirm that we have offered students a rent reduction based on the below categories. All students were required to submit a form detailing their circumstances in order for us to process the discount.
1. For students who left the site, emptied their room of their belongings and handed their key/fob back, DIGS is now able to offer a 50% discount off the rent installment from 1st May 2020 until the end of the tenancy tenancy agreement.
2. For students who left the site, emptied their room of their belongings but still have possession of their key/fob, please arrange to post the key back to us as soon as possible. Once received on site, DIGS is now able to offer a 50% discount off the rent installment from 1st May 2020 until the end of your tenancy agreement. You can visit the website to find the site full address. Please include your full name and site address when posting your key back. Please ensure you post the key back to site no later than 1st May 2020.
3.For students who have left the site but have not taken their belongings, please do not travel to site to collect these until current travel restrictions are lifted, and the country-wide lockdown is no longer in place. Your items will be safe in your room. As you are not using the room at this point beside keeping your items in, DIGS is now able to offer a 40% discount off the rent installment from 1st May 2020 until the end of your tenancy agreement.
The deadline for the form submission is midnight on Wednesday 22nd April 2020. If we have not received your completed form by this date then you will not be eligible for a discount.
All rent payments are expected to be paid on the rent due date, if you are unsure of that date please log onto your DIGS booking portal to check. We will allow an extension of 7 days after the due date for payments to be made, however please note that if your payment is not made within this time we will withdraw the credit issued on your account and you will be expected to pay the full amount that was originally due.
For students who are staying with us until the end of their tenancy agreement, you do not need to update us. Our teams will continue to operate the sites as effectively and safely as possible. Please make sure your rent payment is made on time as normal.
An email was sent to all students on 15.04.2020 detailing how they can benefit from the above.