All of your letters go into your studio or cluster flat post box, this can be found on level -1 by the short street back doors. You should have been provided with a post box key when you moved in. If you do not have a post box key please visit us in the office so that we can look into this for you. 

All parcels are delivered to reception, we will send you an email when we have a package for you, and you can just pop down and collect this during office hours. Please remember to bring your ID with you!