When you moved in with us you will have been provided with a key for your house door and room.  

  • When you leave your room, if only for a minute, make sure it is locked. It only takes a few seconds to lose your valuables.  Your Endsleigh insurance will be invalid if your room was not locked.  
    If you live on a ground floor, don't leave your windows and curtains open when you’re not in.
  • Ensure the house door is closed at all times.  Nobody would leave their house door open/unlocked so why would you do it on site?
  • Be aware of people who enter your house and don’t be afraid to either challenge them or call us.
    If you see anything suspicious report it immediately to Reception or Security (out of hours). Never assume someone else has or will report it. Remember there will be someone at reception 24 hours  a day – you only need to call us on 01484 270145.
  • Window restrictors are installed for your safety, please do not tamper with them. We don't want you falling out of a window now do we!

If you have any issues with your keys or if you have mislaid a key please visit us at reception as soon as possible.


Replacement keys and access fobs

A replacement key costs £14.50 and will be charged and payable at the time of key issue. 


If you find and return the original key or fob within 7 days you will get a refund for the full amount.


All keys must be returned by the end of your period of residency.  Charges will apply for non return.