We know how important it is to stay connected.
A wired broadband internet connection (remember to bring an ethernet cable) and up to 100mb WiFi is standard in every room and included in your weekly rent.
Each tenant user account includes as standard the ASK4 100mb/s package which is shared between all your personal devices being used at one given time. WiFi connection speeds of up to 100mb are available but the speed secured depends on your
device and may be affected by other users using the WiFi at the same time.
You can upgrade your package through our provider ASK4, if you wish.
Setting up your internet account is super easy, you can connect up to 5 devices to the WiFi. Instructions on how to connect can be found in your room upon arrival, and on the block noticeboards.
If you experience any issues with your internet connection, please ensure that you contact the support team at ASK4 on 0114 303 3232 or 07797800545 (request call back via text). They need to speak to the user directly so that they can get to the bottom of the issue, and they may need to ask you to perform different tasks with your equipment to allow them to complete their investigation.
We would recommend downloading their free app for quick access to their service, troubleshooting guides and information on their products and services. It is available to download for free on iPhone and Android phones and can be found by searching for ‘ASK4’ on the App Store or Google Play.
We recommend getting the app if you have any questions about the ASK4 service. It’s available for free on iPhone and Android™ phones and can be downloaded by searching for “ASK4” on the App Store or Google Play™.