1. Once your complaint is received, a member of the DIGS team will acknowledge the complaint in writing and might request for additional information regarding the complaint made.

2. A member of the DIGS team will carry out an investigation and will collect further information related to the complaint made. We will aim to keep you updated with our progress within 3 working days.

3. Once all the appropriate information has been collected and considered, we will reply back to you with our findings and the possible resolution (if any is required).