If the freezer in the apartment is failing to close or you cannot shut any of the drawers, this indicates the freezer needs defrosting. To do this you will need to transfer all of the food in the fridge/freezer to the second fridge/freezer in your apartment.* At this point, you should report to maintenance that your fridge/freezer needs defrosting. The fridge/freezer will then be turned off until it has fully defrosted, and then turned back on ready for use. This usually takes 24 hours.
*If there is only one fridge/freezer in your apartment, please report the issue to maintenance as soon as possible.