We understand that from time to time not everything works as it should but don't panic, we have our own on site maintenance team to help ensure any issues get resolved as soon as possible! Just click the link at the top of the page to complete a new support ticket and complete all the relevant details. Once this is submitted a member of our accommodation team will make arrangements for someone to come and fix the issue. You can keep up to date with any progress by clicking 'check ticket status'.

If you need to report an urgent maintenance issue, such as a flood, please contact 0114 275 4659 or come to reception and inform a member of staff immediately.