We are sorry to hear that you would like to cancel your booking with us - please email [email protected] to let us know that you would like to cancel and why - we may be able to help solve any problems you may have so you do not need to cancel! Please note that we cannot discuss cancellation requests over the phone.

If you do decide to request cancel, and you have requested this within 7 days of the completion of your booking, you will just need to email us and you will be able to cancel your booking with no penalty. 

After this 7 day cooling off period you can cancel up to 90 days prior to your tenancy start date. In order to cancel your booking in this instance we will require a £50 cancellation fee. 

After the 90 day period or if you have moved in to the accommodation, you are not able to cancel your accommodation agreement and are required to maintain your full contractual obligations until you find a replacement. If we are at 100% occupancy at the time you notify us of your request to cancel we may be able to assist you by advertising your room to students on our waiting list. Please note that this is not guaranteed and you should always advertise the room yourself. 

Once a suitable tenant has been found we will notify you of the next steps, please note that in the case of a successful relet, you will need to pay a £50 cancellation fee. You will be liable for the contractual obligations up to the date that the new tenants contract starts.