Digs Student Accommodation

Covid-19 Frequently Asked Questions 26

• What is Coronavirus (Covid-19)?
• What should I do if I receive a positive test result?
• What support is available for students who need to self-isolate?
• What should I do if I think I have symptoms of Covid 19?
• I am worried about my flat mate who is self-isolating, what should I do?

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Getting to know Ashenhurst Houses and our facilities 10

• Getting to know your accommodation
• Where do I shop?
• Can I use the gym at Storthes Hall Park?
• How do I use the Laundrette?
• Can I use The Venue at Storthes Hall Park?

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Support available to you at Ashenhurst Houses 21

• How can I report a maintenance issue?
• How do I keep my room safe?
• Electrical Safety in your room
• I am experiencing excessive noise from someone else on site – how can I let you know?
• How do I stay safe when I am on a night out?

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General FAQ's 14

• How will I know who I’m living with?
• Does a TV licence come already with the room?
• Can I smoke on site?
• Will my room be cleaned?
• Can I have guests? Where do they Park?

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Moving out of your accommodation 6

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I Stay At Ashenhurst Over The Summer
• I want to stay again next year – how can I rebook?

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