Digs Student Accommodation

Covid-19 9

• What measures are currently in place at Ashenhurst Houses
• What should I do if I receive a positive test result?
• What should I do if I think I have symptoms of Covid 19?
• I have been in contact with a positive case, do I need to self-isolate?
• Am I allowed visitors?

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Your Safety and Maintenance 8

• How do I raise a ticket on the support portal?
• How do I keep my room and belongings safe?
• Electrical Safety in your room
• How do I stay safe on a night out?
• Fire Safety On Site

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Your Wellbeing 7

• I am experiencing excessive noise from someone else on site - how can I let you know?
• I’m struggling and I am not sure University is for me, what do I do?
• What additional support is available for my mental health?
• I am not getting along with my housemates– what can I do?
• I have moved in and want to cancel

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Getting to know Ashenhurst Houses and our facilities 9

• Getting to know your accommodation team
• Are there any shopping facilities nearby?
• Can I use the gym at Storthes Hall Park?
• How do I use the Laundrette?
• Can I use The Venue at Storthes Hall Park?

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General FAQ's 10

• Can I rebook with my friends?
• Can I smoke on site?
• Does a TV licence come already with the room?
• Will my room and Communal areas be cleaned?
• Can I have guests? Where do they Park?

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Moving In 13

• What is the check-in process?
• Can I move in early?
• Is there parking available during check-in?
• What happens if there is a problem with my room?
• Do you provide bedding?

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Moving Out 6

• How do I check out of the accommodation?
• How do I get my deposit money back at the end of my contract?
• How much will any damages and cleaning of my room cost when I have left?
• Can I Stay At Ashenhurst Over The Summer
• I want to stay again next year – how can I rebook?

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